Referral Manager
Information to empower your organization
How would you know when a shift occurs in your revenue or your turn-around time, and how long would it take you to find out? With Referral Marketing Manager, the answer is immediately.
The Referral Marketing Manager is a powerful management tool designed to provide your organization greater oversight of its report execution and referral revenue, ensuring that your decisions are based on sound data.
As an extension of IDS’ reporting solutions, the system generates detailed graphs and reports, allowing your team to identify issues and validate performance with staff and clients, such as:
- Tabulate studies by referring physician, location, date, and other variables
- Generate trend reports
- Analyze physician approval times
- Identify sales and marketing priorities
Provide key information to:
- Principals
- Financial officers
- Operations staff
- Sales and marketing
- Referring physicians
Benefits
Advantages of using the Referral Marketing Manager:
- Gain real-time insight into study sources
- Collect data more quickly than ever before
- Provide managers and staff with a clear account of the organization’s performance
- Identify stages of the daily workflow where improvements are needed
- Help marketers and administrators manage contacts, scheduling and outreach with current and prospective referring physicians
- Provides a competitive advantage
Unprecedented Turnaround Time Reporting
Rapid turnaround times are essential for any healthcare provider. This is particularly true for specialists whose revenues are dependent upon referrals. The better an organization can analyze and understand its performance at each stage of the report creation process, the better it can manage its volume and service referring physicians.
To this end, the Referral Marketing Manager generates reports that are unmatched by any other management applications. Because it is integrated with IDS Transcriptions Services and Voice2Dox, the Referral Marketing Manager is able to produce workflow-oriented reports and analyze essential data, such as the time between procedure completion and the start of report dictation.
The resulting reports provide managers and staff with a clear account of the organization’s performance, and help identify stages of the daily workflow where improvements are needed.
Facts About TAT Reporting
- Generates multiple types of turnaround time charts
- Dictation-In: Time between the end of a procedure and the start of a dictation
- Transcription: Time between the receipt of a dictation and report transcription
- Sign-Off: Time between report completion and doctor to sign-off
- Total TAT: Total reporting turnaround time, from the end of the procedure to report sign-off and auto-distribution to referrings
- Reports can be broken down based on a number of variables, including:
- Dictating physician
- Referring physician
- Date range
- Worktypes
- Locations
- Turnaround time charting can be set to include or exclude rejected, addendum or structured reports
Referral Productivity Management
Understanding where your business is coming from and being able to quickly identify trends that affect your bottom line is crucial for a successful business.
The Referral Marketing Manager blends contact management functionality with a referrer marketing analysis engine to provide a comprehensive management tool for identifying the volume and source of your organization’s studies.
In addition to the productivity reporting, the Referral Marketing Manager includes a customer relationship management (CRM) system to help marketers and administrators manage their interactions with current and prospective referring physicians.
Facts About Referral Marketing
- Produces several referral study productivity reports
- Trend Reporting: Three-month comparison of study volumes by referring physician
- Study Volume: Total number of studies by a referring physician in a given time period
- Patient Studies: Number of studies performed for given patient name or MRN
- Built-in contact management system tracks marketing efforts to each referring provider
- Notes can be entered manually or based on templates
- Call scheduling module allows marketers to manage their daily call volumes
- Call panel reports provide oversight for administrators to ensure regular follow-up efforts are made