AbbaDox CRM

Understanding where your business is coming from and being able to quickly identify trends that affect your bottom line is crucial for a successful business.

AbbaDox CRM is a management tool designed to provide healthcare facilities with detailed oversight of their referral sources and interactions with the referring doctors that send the patients.

AbbaDox CRM generates real-time graphs and reports that help our clients quickly identify internal issues and validate performance with staff and clients. As a result, centers can analyze report completion times, tabulate studies by referring physician, location, date, and generate trend reports, providing key information to managers and principals.

Summary of Core Components

There are five primary components of the AbbaDox CRM, all of which are integrated together.

• Reporting: AbbaDox CRM generates real-time graphs and productivity reports detailing patient referral patterns from referring doctors to the facility. Additionally, the system produces a number of reports that provide administrative oversight of marketing efforts to t he referring doctors.
• Mapping: Users can map report results or visit schedules to see the location of a referring physician's office and identify referral clusters in relation to your facilities' locations.
• CRM: A customer relationship management (CRM) module is built into the system to help marketers and administrators manage their interactions with current and prospective referring physicians.
• Scheduling: The CRM module includes a follow-up scheduling module that allows marketers to manage their daily call/visit volumes and for administrators to confirm that regular follow-up efforts are being made.
• Mobile Application: The Referring Physician Manager has a smartphone companion - the Mobile CRM - that is compatible with iPhone, Blackberry, Android and Windows Mobile devices.

Referral Productivity Management

Understanding where your business is coming from and being able to quickly identify trends that affect your bottom line is crucial for a successful business.

AbbaDox CRM blends contact management functionality with a referrer marketing analysis engine to provide a comprehensive management tool for identifying the volume and source of your organization’s studies.

In addition to the productivity reporting, AbbaDox CRM includes a customer relationship management (CRM) system to help marketers and administrators manage their interactions with current and prospective referring physicians.

Facts About Referral Marketing

• Produces several referral study productivity reports
  • Trend Reporting: Three-month comparison of study volumes by referring physician
  • Study Volume: Total number of studies by a referring physician in a given time period
  • Patient Studies: Number of studies performed for given patient name or MRN
  • Turnaround Time: Generate multiple types of turnaround time charts
• Built-in contact management system tracks marketing efforts to each referring provider
  • Notes can be entered manually or based on templates
  • Call scheduling module allows marketers to manage their daily call volumes
  • Call panel reports provide oversight for administrators to ensure regular follow-up efforts are made