IDS VLibrary
Frequently Asked Questions
Q: Is this a software or Web-based system?
A: The IDS VLibrary is a Web-enabled system. The actual software is installed on a server, rather than installing something on every computer in your office. To access the system, you would use your Web browser.
Q: Does the system require that I access it through the Internet?
A: No. While the Internet makes it easier to access the IDS VLibrary from anywhere in the world, you also can run it on your office's local network or intranet.
Q: Are my files stored in a proprietary format?
A: Your files are stored and retrieved in their native format. The IDS VLibrary does not alter the files in any way.
Q: What type of documents does your system support? Can it store more than just my scanned documents?
A: The IDS VLibrary is a format-neutral document archival system that can accept any type of file, whether it was a scanned document or a pre-existing electronic file. The only requirement to opening the file is that you have the associated application installed on your computer. For instance, if you were to store a Microsoft Word document, you would need MS Word on your computer in order to open the file.
Q: What's your file capacity?
A: The system was designed to be scalable to your needs. If you find that you are reaching storage capacity, simply add more storage space to your server. However, IDS asks that you contact our support department prior to making any change to your server schematics.
Q: How are files indexed?
A: Files can be indexed at the time of scanning using ScanDox or manually in the IDS VLibrary. Users must have the appropriate folder/cabinet permissions in order to index files from the IDS VLibrary.
Q: What kind of security does the IDS VLibrary have?
A: The IDS VLibrary mimics the Windows Active Directory security levels. Additionally, users are assigned folder and cabinet permissions that can restrict the functionality available to them. The system also logs activity on a system-wide and file-by-file basis. The activity logs monitor all actions throughout the system, such as user login/logout, and folder & index creations and deletions. Each file is accompanied by an audit log that records for the life of the document on the system, including the name, time and IP address of the user opening the document.
Q: Do you host the servers or do I?
A: That's up to you. You can purchase the system outright and run it your own servers, or we could host the system as an ASP. Both choices provide you with the same document management solution, the only technical difference being that we would be responsible for the system maintenance and up-time.
Q: How often do you provide updates or product upgrades?
A: IDS provides one major product upgrade per year and updates every quarter. The quarterly updates are composed of minor enhancements to the system.
Q: Are implementations performed remotely or on-site?
A: Implementations are typically performed remotely, which helps keep the costs down. You could also choose to drop-ship any new server purchases to our offices in Fort Lauderdale, FL for installation; however, delivery charges will apply when shipping the servers back to your location. There also may be costs involved if you would prefer to have us install on-site. Contact us Contact Us 3511 West Commercial Blvd. Ft. Lauderdale, FL 33309 USA Phone toll free: 877-500-8614 In South Florida: 954-484-0969